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eGain a Champion in Info-Tech Research Group’s Customer Service Knowledge Management Vendor Landscape

#1 customer engagement platform for an omnichannel world
To help you sell smarter, serve better, and know more FIND OUT HOW

EASY WITH EGAIN!

Social

Social

Monitor social media streams, identify relevant posts, analyze sentiment, and respond efficiently. Proactively publish multimedia 
content on
multiple
channels. 
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Super Chat

Super Chat

Engage customers with dynamic offers and real-time web assistance using video, text chat, click to call, and cobrowse. Conference in experts, transfer sessions, and whisper to enhance collaboration. MORE

Knowledge

Knowledge





Serve knowledge everywhere! Simple yet powerful tool, based on patented reasoning technology. Tap diverse sources  (social, community, partner, and enterprise). MORE

Virtual Assistant

Virtual Assistant





Start conversations with customers through a lifelike agent, who uses natural language. Seamlessly escalate to a real chat agent with context. MORE

Mail

Mail

Receive, parse, route, and efficiently respond to high volume of customer emails, web forms, SMS, white letters, and faxes using an integrated
solution. MORE

Analytics

Analytics

Set service levels and monitor customer satisfaction, incremental sales effectiveness, knowledge relevance, social trends, and agent performance with slice-and-dice analysis.
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Over 20 customer engagement apps. View all apps!

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